Shipping
When placing an order you will be offered a variety of different shipping options. We offer delivery via Royal Mail 1st and 2nd class post. We also offer delivery via DPD, our local courier company. You can also collect the order from our head office. Availability of these shipping options are dependent on the cost, size and shipping location of your order.
- We aim to ship your order from our UK warehouse within 48 hours of you placing an order with us. This is dependant on stock availability within our warehouse. An email will be sent to you to confirm whether your order is in picking or if it has had to go on backorder with our suppliers.
- Orders backordered from our suppliers in Italy should arrive in the UK within 7-10 working days (subject to stock availability with our suppliers).
- You will be notified by email when the order is despatched.
- If by request you ask for the goods to be left in a secure place without signature, this will be at your own risk and any losses will not be the responsibility of Servevast Direct.
Delivery via Carrier
- Our carrier will notify you of an attempted delivery. Failure to contact the carrier will result in the goods being returned to ourselves. Should the goods be returned to ourselves, carrier costs will have to be recharged.
- To track your order with our couriers, please click here.
- Should you request a change of delivery address once the goods have been despatched and it requires a change of delivery depot this will also incur a recharge of the shipping cost.
Shipping Costs
Our shipping costs are calculated based on the cost, size and shipping location of your order. Please look at the table below for more information.
Please Note! Free Delivery does not apply to offshore orders.
| UK Mainland Costs | ||
| Order Value (Exc. VAT) | Shipping Cost | Shipping Method |
| £0.00 - £9.99 | £1.99 | 2nd Class Post |
| £0.00 - £39.99 | £3.98 | 1st Class Post |
| £0.00 - £99.99 | £6.98 | Courier Service |
| £100.00+ | Free | Courier Service |
| £0.00+ | £9.00 | Next Day Delivery* |
*Next day delivery is subject to stock availability and for the next WORKING DAY (Mon-Fri)
| UK Offshore Costs | ||
| Order Value (Exc. VAT) | Shipping Cost | Shipping Method |
| £0.00 - £9.99 | £1.99 | 2nd Class Post |
| £0.00 - £39.99 | £3.98 | 1st Class Post |
| £40.00+ | See Offshore Rates | Courier Service |
| Offshore Carrier Rates | ||
| Location | Shipping Cost | Delivery Time |
| Northern Ireland | £17.00 | 2 Working Days |
| Isles of Scilly | £15.00 | 2 Working Days |
| Isle of Wight | £15.00 | Next Working Day |
| Channel Islands | £18.00 | 2 Working Days |
| Isle of Man | £18.00 | 2 Working Days |
Scottish Highlands and Islands
The carrier cost for the Scottish Highlands and Scottish Islands is set at £17.00.
The following postcode areas are considered part of the Scottish Highlands and Islands:
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Offshore Restrictions
Deliveries to offshore locations are restricted to a maximum of 30kg in weight and 1m in length. Parcels outside of these restrictions will have to be shipped using other methods which may result in increased delivery costs.
You will be contacted if your order is affected by this, and given the chance to cancel your order, or, change delivery address should you think the cost of shipping is too high.
Overseas Orders
All orders shipped overseas are sent by a tracked service requiring signature.
Please Note! We cannot ship fragile items such as hob tops, oven/cooker door glasses and fridge shelves, etc. overseas as they cannot be insured.
Europe
For orders that can be sent via international post, shipping will be advised at the point of sale for anywhere in Europe, the shipping is calculated based on the total of the order.
For orders needing to be shipped via courier, shipping will be advised at the point of sale for 'Euro Zone 1' destinations only.
Euro Zone 1 destinations are Republic of Ireland, France, Italy, Germany, Austria and the Netherlands.
For orders needing to be shipped via courier to the rest of Europe, shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@servevastdirect.co.uk.
European shipping costs are as follows:
| Order Value | Shipping Cost | Shipping Method |
| £0.00 - £29.99 | £9.50 | Tracked and Signed Post (Royal Mail) |
| £30.00 - £59.99 | £12.50 | Tracked and Signed Post (Royal Mail) |
| 'Euro Zone 1' | *£17.00 | International Courier (DPD) |
| Rest of Europe | TBA | International Courier |
*International Courier to the Republic of Ireland is charged at £15.50 (DPD by road).
United States & Canada
For orders that can be sent via international post, shipping will be advised at the point of sale, the shipping is calculated based on the total of the order.
For orders needing to be shipped via courier, shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@servevastdirect.co.uk.
USA / Canada shipping costs are as follows:
| Order Value | Shipping Cost | Shipping Method |
| £0.00 - £19.99 | £14.00 | Tracked and Signed Post (Royal Mail) |
| £20.00 - £59.99 | £20.00 | Tracked and Signed Post (Royal Mail) |
| Available on all orders | TBA | International Courier |
Australia & New Zealand
For orders that can be sent via international post shipping will be advised at the point of sale, the shipping is calculated based on the total of the order.
For orders needing to be shipped via courier shipping will be advised, the cost will be emailed to you after the order is placed once ready to leave as it is obtained using the exact size and weight of the parcel. If you require an estimate on overseas shipping costs before placing an order, please email info@servevastdirect.co.uk.
Australia / New Zealand shipping costs are as follows:
| Order Value | Shipping Cost | Shipping Method |
| £0.00 - £19.99 | £14.00 | Tracked and Signed Post (Royal Mail) |
| £20.00 - £59.99 | £20.00 | Tracked and Signed Post (Royal Mail) |
| Available on all orders | TBA | International Courier |
Other Overseas Destinations
All other countries aside from the above are categorised as 'other overseas destinations'.
Shipping costs will be emailed to you after the order is placed once ready to leave, as the cost is obtained using the exact size and weight of the parcel.If you require a quote on overseas shipping costs before placing an order, please email info@servevastdirect.co.uk.
Please allow a period of 4 weeks before a claim can be made for none delivered goods, we cannot resend goods until this period has expired.
Important! Now the UK has left the EU overseas parcels will be subject to a customs charge upon entering your country. The charge would be the buyers responsibility.