Servevast Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation Act 2018). This privacy policy is to help you understand what information we collect, how we use it and what your rights are.

Our company name is Servevast Ltd and our company registration number is 02794308. We sell spare parts and accessories through the domain name servevastdirect.co.uk. We are contracted to provide aftercare services for Smeg UK via our call centre and affiliated websites. Our business address is

Servevast Ltd
3 Chase House
Park Plaza
Heath Hayes
Cannock
WS12 2DD

We can be contacted by calling (+44) 0330 094 7773 or by e-mail using our contact us form. For enquiries and requests specifically relating to privacy we recommend contacting us by e-mail at privacy@servevastdirect.co.uk.

We collect personal information via our call centre and website. 3rd party tools such as Google Analytics may collect anonymised information such as web site and technology metrics. Personal information can consist of

• Full name
• Home address
• Contact number(s)
• Email address
• Appliance details such as model and serial number
• Credit / debit card details (These are processed securely by our card processor Sage Pay. Servevast Ltd does not have access to this information)
• Other details such as references or messages
• IP Address, browser and geo-location information

• To fulfil an order of goods and / or services
• Email you updates regarding information on any past, current or future orders
• Email you updates on any changes to your account
• To help answer any enquiries you submit to us
• To help us improve our website and measure its usage

Your information may be shared with 3rd parties in order to fulfill our contractual obligations. The 3rd parties who we may share information with are -

• Parcel delivery couriers

Servevast Ltd does not sell, trade or rent your personal information to others.

Information collected by Servevast Ltd is retained for as long as necessary to fulfill our contractual obligations to yourselves. i.e. delivery of goods and services and product warranty's on goods sold. Data retention needs can vary depending on the service provided however the longest we will normally hold your data is for 5 years. 

The General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) provides you with rights to your personal data stored with us.

Right of access and rectification

Your have the right to request access to and rectification of your personal data. We will comply with the request within one month so long as we able to reasonably verify the identity of the individual making the request.

Right to restrict processing

In certain circumstances you have the right to request the restriction or suppression of your personal data. We will comply with your request within one month; so long as we are able to determine your right applies to the nature of your request, and we are able to reasonably verify the identity of the individual making the request.

Right to be forgotten

In certain circumstances you have the right to request to be forgotten. We will comply with your request within one month; so long as we are able to determine your right applies to the nature of your request, and we are able to reasonably verify the identity of the individual making the request.

Right to object

In certain circumstances you have the right to object to processing of your personal data. We will comply with your request so long as we are able to determine your right applies to the nature of your request.

Right to data portability

You have the right to receive your personal data in a structured, commonly used and machine readable format. We will comply with the request within one month so long as we able to reasonably verify the identity of the individual making the request. Data will be provided in a comma seperated value (.csv) file.

Lodging a complaint

You have the right to lodge a complaint with the relevant supervisory authority which is the Information Commissioner’s Office.

How to exercise your rights with us

You can exercise your rights at any time by contacting us by e-mail at privacy@servevastdirect.co.uk or by writing to the following address -

Servevast Ltd - F.A.O Data Protection Officer
3 Chase House
Park Plaza
Heath Hayes
Cannock
Staffordshire
WS12 2DD

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