Privacy Policy

 

Servevast Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We only e-mail when:

 

  • We are updating you regarding information on any Past, current or future orders.
  • Any changes to your account.

 

We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you when you place an order or register on our web site includes:

 

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details (These are Encrypted by our Card merchant Sage Pay. Employees of Servevast Ltd and Servevast Ltd itself will not have access to this information).

 

This information is stored on our internal systems and our website. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the EEA (European Economic Area). We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at sales@servevastdirect.co.uk. We use the information you provide for the following purposes:

 

  • To send updates regarding the status of your enquiry or order
  • To improve the design and content of the Servevast Ltd website
  • To understand the buying behaviour of our registered users

 

You can at any stage change your privacy details by contacting us. When you place an order we need to know your name, email address, delivery address, contact credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number and e-mail address which enables us  to contact you urgently if there is a problem with your order.

 

By submitting information to Servevast Ltd you consent to the collection and use of this information by Servevast Ltd. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

 

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

 

Servevast Ltd does not sell, trade or rent your personal information to others (We provide an Address and Contact details to our Carriers to enable them to deliver the goods).

 

Cookies

 

The Servevastdirect website uses cookies as a general function of this store and to better understand which are the most popular pages and which are the least popular, this is completed using Google analytics. Other than for Google analytics, this website uses third party cookies such as Facebook and Twitter.
 

What is a cookie?

 

A cookie is a small text file which is stored by your browser. Because of cookies, your web browser can remember you are logged in, or have visited this site before, or what your personal preferences are. Cookies can also allow us to collect data about how popular or un-popular our pages are.
 

Our use of cookies


We make use of Google analytics http://www.google.com/analytics to provide us with this data.

Google analytics does use cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This helps us to ensure that the service is available when you want it.

In addition we can:
See which our most viewed content is and which is our least viewed, allowing us to make decisions about changing, moving or removing content. See which is the most busy time for the website is and which is the quietest, this allows us to make decisions about, taking the site ‘off line’ for essential maintenance for example.

None of this information is personally identifiable.

The cookies Google analytics sets are:

 

Cookie Name

Type

Purpose

_utma

Persistent

This cookie is utilised for Google Analytics tracking it does not use any customer data.

_utmb

Persistent

This cookie is utilised for Google Analytics tracking it does not use any customer data.

_utmc

Session

This cookie is utilised for Google Analytics tracking it does not use any customer data.

_utmz

Persistent

This cookie is utilised for Google Analytics tracking it does not use any customer data.

 

For more information about Google Analytics visit Google Analytics website.

 

Social Network Sharing

 

If you take the opportunity to 'share' Servevastdirect content with friends and family through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

 

Removing and disabling cookies

 

If you visit our website then we assume you are OK with our website using cookies. If you do not wish to accept cookies on to your machine you can disable them by adjusting settings on your browser. However this will probably affect the functionality of some websites that you visit.

 

The above privacy statement may not be applicable in all countries of Servevast Ltd visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

My Account

Servevast Direct

  • Phone - 0844 560 6142
  • Email - Click here
  • Servevast Ltd
    3 Chase House
    Park Plaza
    Heath Hayes
    Staffordshire
    WS12 2DD

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